Contact Information for U.S. Citizens

Consular Section, U.S. Embassy
Madani Avenue
Baridhara. Dhaka-1212
Bangladesh

American Citizen Services (ACS) Unit

For ACS inquiries only
Phone: (880) (2) 5566-2000 (For after office-hours emergency, when you hear the recorded message please press “3”, and you will be connected to the duty officer).
E-mail: DhakaACS@state.gov

American Citizens with Visa Inquiries
Within Bangladesh: 09610202040 (hours: Sunday through Thursday from 8:00 a.m. to 8:00 p.m.; excluding holidays)
Within the United States: 703-988-3466 (hours: Sunday through Thursday 8:00 a.m. to 8:00 p.m., EST)
By Email: support-bangladesh@ustraveldocs.com

ACS is closed on American and Bangladeshi holidays.

Business Hours:
All regular American Citizen Services (ACS) are by appointment only. No walk-in appointments or inquiries will be accepted.  Please click on Online Appointments to make your ACS appointment online.

In case of Emergency:

The American Citizen Services Unit does not require appointments for emergencies. Emergencies may include, but are not limited to, denial of freedom to travel, forced marriage, death of a U.S. Citizen, medical or financial emergencies.

If you are a U.S. citizen with an emergency, please call (880) (2) 5566-2000 during business hours Sunday through Thursday from 8:00 a.m. to 4:30 p.m. (For after office-hours emergency, when you hear the recorded message please press “3”, and you will be connected to the duty officer).

Email
The email for American Citizen Services Unit is DhakaACS@state.gov.