Consular Section, U.S. Embassy
American Citizen Services (ACS) Unit
For ACS inquiries only
Phone: (880) (2) 5566-2000 (For after office-hours emergency, when you hear the recorded message please press “3”, and you will be connected to the duty officer).
American Citizens with Visa Inquiries
Within Bangladesh: 09610202040 (hours: Sunday through Thursday from 8:00 a.m. to 8:00 p.m.; excluding holidays)
Within the United States: 703-988-3466 (hours: Sunday through Thursday 8:00 a.m. to 8:00 p.m., EST)
By Email: firstname.lastname@example.org
All regular American Citizen Services (ACS) are by appointment only. No walk-in appointments or inquiries will be accepted. Please click on Online Appointments to make your ACS appointment online.
In case of Emergency:
The American Citizen Services Unit does not require appointments for emergencies. Emergencies may include, but are not limited to, denial of freedom to travel, forced marriage, death of a U.S. Citizen, medical or financial emergencies.
If you are a U.S. citizen with an emergency, please call (880) (2) 5566-2000 during business hours Sunday through Thursday from 8:00 a.m. to 4:30 p.m. (For after office-hours emergency, when you hear the recorded message please press “3”, and you will be connected to the duty officer).
The email for American Citizen Services Unit is DhakaACS@state.gov.