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Emergency Assistance

The Bangladesh government has officially launched the 999 emergency helpline.

Police, fire service and ambulance services will be available from any phone (mobile or fixed line) dialing the number.  The service will be monitored and managed by the police force of Bangladesh. The 999 number is completely ‘toll free’ and citizens will not need to pay a fee to use it.

When to call?

  • when someone witnesses a crime
  • When someone fears for his or her life
  • When someone is hurt or injured
  • When someone is in danger
  • When a fire breaks out
  • when someone is in urgent need of an ambulance

Dhaka Police Contact Information for Foreigners

The Dhaka Metropolitan Police Department has recently established special phone numbers and email addresses to specifically assist foreigners in the city of Dhaka. If you or another non-Bangladeshi citizen is the victim of a crime in the city of Dhaka or you need police assistance, please utilize the below contact information. Your first point of contact should be the Help Desk; the number and e-mail contact information is listed below.

Dhaka Metropolitan Police Department:

Crime Division

Emergency Assistance01700-700700
(works 24/7)foreignerhelpdeskdmp@gmail.com
Gulshan Police Station9880234,
Deputy Commissioner01713-373166dcgulshan@dmp.gov.bd
Additional DC01713-373167adcgulshan@dmp.gov.bd
Assistant Commissioner01713-373169acgulshan@dmp.gov.bd
Officer in Charge01713-373171ocgulshan@dmp.gov.bd


Traffic Division 

Deputy Commissioner01713-373225dctnorth@dmp.gov.bd
Additional DC01713-373226adctnorth@dmp.gov.bd
Commissioner (Mohakhali)
Commissioner (Badda)
Commissioner (Gulshan)


While the email address is diplomathelpdesk@gmail.com, Dhaka Metropolitan Police have assured the Embassy that all foreigners may utilize this service.

The Sylhet Metropolitan Police also have a Foreigners Help Desk. The phone number in Sylhet is 01713-374364.

Elsewhere in Bangladesh, you should contact the nearest police station. If you do not have the contact information for the nearest police station, call (88) (02) 999 to reach the Dhaka Metropolitan Police Switchboard, which should be able to provide you the telephone number for your local police station. There is no guarantee that English will be spoken or understood by police officers in Bangladesh, especially outside of major cities.

For more information on safety, security, and crime in Bangladesh, read the Country Specific Information for Bangladesh on the Bureau of Consular Affairs website, found at travel.state.gov.

Emergency services for U.S. citizens are available at all times. U.S. Embassy Dhaka is located at Madani Avenue, Baridhara, Dhaka, Bangladesh 1212, and by telephone at (88) (02) 5566-2000 during regular hours. If you are a U.S. citizen in need of urgent assistance, the emergency number for the U.S. Embassy is (88) (02) 5566-2000.  For after office-hours emergency, when you hear the recorded message please press “0”, and you will be connected to the duty officer.

U.S. citizens resident or traveling in Bangladesh are urged to enroll with the U.S. Embassy or nearest U.S. Consulate via the Department of State’s on-line enrollment service through the Smart Traveler Enrollment Program (STEP). Travel enrollment allows the Department of State to contact its citizens in the event of an emergency and to provide up-to-date safety and security information. Enrollees wishing to receive such information must provide an e-mail address with their enrollment. All enrollees are urged to provide complete contact information and a departure date when signing up on-line.

For the latest security information, U.S. citizens living and traveling abroad should regularly monitor the Department’s Bureau of Consular Affairs internet website, where the current Worldwide Caution, Travel Alerts, Travel Warnings, and Country Specific Information can be found. Follow us on Twitter and the Bureau of Consular Affairs page on Facebook as well. You can also download our free Smart Traveler iPhone App to have travel information at your fingertips.

Up-to-date information on security can also be obtained by calling 1-888-407-4747 toll free in the United States and Canada or, for callers in other areas by calling a regular toll line at 1-202-501-4444. These numbers are available from 8:00 a.m. to 8:00 p.m. Eastern Time, Monday through Friday (except U.S. federal holidays).